| Inquiry | Contact/Phone |
| Animal Control |
| | Stray dogs/cats, lost pets, local animal complaints, report neglected or abused animals, wild animals | Animal Control
(641) 421-3636, press ‘0’ |
| | Looking for a lost pet or to adopt a pet?
| Mason City Animal Shelter
(641) 424-3617 |
| Billing |
| Ambulance | Fire
(641) 421-4357 (in Mason City)
(877) 421-2399 (toll-free)
|
| Water Utility | Utility Billing
(641) 421-3612
|
| Building |
| Permits | Building Inspections
(641) 421-3620
|
| Condemnation of unsafe buildings
| Building Inspections
(641) 421-3620
|
| Burning |
| Questions or complaints
| Fire
(641) 421-3640
|
| Construction |
| Review plans for construction projects to comply with building and fire codes
| Building Inspections
(641) 421-3620 |
| Building inspections of construction projects to meet approved plan and code reviews | Building Inspections
(641) 421-3620 |
| Zoning Administration ensures all construction activity complies with the zoning codes | Building Inspections
(641) 421-3620 |
| Culture |
| Library service general information
| Library
(641) 421-3668
|
| Mason City History
| Terry Harrison, Archive Department
(641) 430-4159
|
| MacNider Museum collection, exhibitions, tours, programs, and classes
| Museum
(641) 421-3666
|
| Police Department Historian
| Greg Scott
(641) 421-3561
|
| Emergency |
| Fire | Fire
911 |
| Medical | Fire
911 |
| Incident/Accident | Police
911 |
| Fire Safety |
| Smoke detectors, carbon monoxide detectors, fire extinguishers, home fire escape plans, recreational fires, open burning | Fire
(641) 421-3640
|
| Housing |
| Rental Housing inspections
| Building Inspections
(641) 421-3620 |
| Rental Assistance
| Mason City Housing Authority
(641) 421-2711 |
Licenses and Permits
|
| Municipal licenses
| City Clerk
(641) 421-3600
|
| Nuisances |
| Tall grass/weeds
| Neighborhood Services
(641) 421-3380
|
| Report garbage, junk, rubbish and refuse, inoperable motor vehicles
| Neighborhood Services
(641) 421-3380
|
| Parks |
| City parks
| Park Department (641) 421-3672
|
Police Services
|
| Incident report (non emergency)
| Police
(641) 421-3636
|
| Records request
| Police
(641) 421-3694
|
| Fingerprinting/background checks
| Tammy Orr
(641) 421-3390 |
| Abandoned vehicle auctions
| Tammy Orr
(641) 421-3390 |
| Community Policing/Neighborhood Watch
| Jeremy Ryal
(641) 421-2716
|
| Recovered property pick-up
| Tammy Orr
(641) 421-3390
|
| Child safety seats
| Jeremy Ryal
(641) 421-2716
|
| Parking enforcement
| Mike Carpenter
(641) 421-3657
|
| Reserve officer program
| Frank Stearns
(641) 494-3562
|
| Sex offender compliance
| Tiffany Creekmur
(641) 421-3636 (ext. 2717)
|
| School Resource Officers
| Steve Shrader
(641) 421-3636 (ext. 4124)
Ed Walthall
(641) 421-3636 (ext. 4130)
|
| Shift Commander
| Police
(641) 421-3644
|
| Recreation |
| Family Aquatic Center
| Recreation (641) 421-3678 Off Season: (641) 421-3673 |
| Highland Park Golf Course
| John Pritchard
(641) 423-9698 Off Season: (641) 421-3673 |
| Margaret MacNider Campground
| Jim & Leona Sallee
(641) 421-3679 Off Season: (641-421-3673) |
| Activities/Programs
| Recreation
(641) 421-3673 |
| Refuse and Recycling |
| Information about the pickup of recyclables, refuse, and yard waste
| Scott Brattrud
(641) 421-3691
|
| Sidewalks |
| Snow/ice on sidewalks (report 48 hours after last snow or wind event) | Neighborhood Services
(641) 421-3380
|
| Repair or replacement of sidewalks or driveway approach | Engineering
(641) 421-3605
|
| Streets |
| Repair of potholes, concrete, sidewalks, curb and storm sewer, street light and traffic signal maintenance, and sweeping | Bob Berggren, Street Department
(641) 421-3675 or (641) 420-1999
|
| Traffic sign installation
| Engineering
(641) 421-3605
|
| Transportation |
| Airline transportation schedules and services for Mason City and north Iowa | Airport
(641) 421-3680
|
| Transit information on fixed route service within Mason City of Mason City | Transit
(641) 421-3616
|
| ADA Paratransit service applications | Transit
(641) 421-3616
|
| Trees |
| Removal of dead trees, trimming of trees in the city right-of-way, and allowable species | Bob Berggren, Street Department
(641) 421-3675 or (641) 420-1999 |
Volunteer Opportunities
|
| Volunteer opportunities
|
|
| Water |
| Connecting, disconnecting or repair or water/sewer service | Engineering (641) 421-3605
|