City Services
Inquiry Contact/Phone
Animal Control
   Stray dogs/cats, lost pets, local animal complaints, report neglected or abused animals, wild animals Animal Control   
(641) 421-3636, press ‘0’
   Looking for a lost pet or to adopt a pet?
Mason City Animal Shelter
(641) 424-3617
Billing
Ambulance Fire   
(641) 421-4357 (in Mason City)
(877) 421-2399 (toll-free)
Water Utility Utility Billing
(641) 421-3612
Building
Permits Building Inspections
(641) 421-3620
Condemnation of unsafe buildings
Building Inspections
(641) 421-3620
Burning
Questions or complaints
Fire
(641) 421-3640
Construction
Review plans for construction projects to comply with building and fire codes
Building Inspections
(641) 421-3620
Building inspections of construction projects to meet approved plan and code reviews Building Inspections
(641) 421-3620
Zoning Administration ensures all construction activity complies with the zoning codes Building Inspections
(641) 421-3620
Culture
Library service general information
Mason City Public Library
(641) 421-3668
Mason City History
Terry Harrison, Archive Department
(641) 430-4159
MacNider Museum collection, exhibitions, tours, programs, and classes
Museum
(641) 421-3666
Police Department Historian
Greg Scott
(641) 421-3561
Emergency
Fire Fire
911
Medical Fire
911
Incident/Accident Police
911
Fire Safety
Smoke detectors, carbon monoxide detectors, fire extinguishers, home fire escape plans, recreational fires, open burning Fire
(641) 421-3640
Housing
Rental Housing inspections
Building Inspections
(641) 421-3620
Rental Assistance
Mason City Housing Authority
(641) 421-2711
Licenses and Permits
Municipal licenses
City Clerk
(641) 421-3600
Nuisances
Tall grass/weeds
Neighborhood Services
(641) 421-3380
Report garbage, junk, rubbish and refuse, inoperable motor vehicles
Neighborhood Services
(641) 421-3380
Parks
City parks

Park Department

(641) 421-3672

Police Services
Incident report (non emergency)
Police
(641) 421-3636
Records request
Police
(641) 421-3694
Abandoned Property and Bike Auctions Tammy Orr   
(641) 421-3390
Crime Prevention Jeremy Ryal   
(641) 421-2716
Recovered property pick-up
Tammy Orr   
(641) 421-3390
Child safety seats
Jeremy Ryal   
(641) 421-2716
   Fingerprints for employment Cerro Gordo County Sheriff
(641) 421-3000
 
Parking enforcement
Mike Carpenter   
(641) 421-3657
Reserve officer program
Frank Stearns
(641) 494-3562
Sex offender compliance
Tiffany Creekmur   
(641) 421-3636 (ext. 2717)
School Resource Officer
Jason Trask
(641) 421-3636 (ext. 4129)
Shift Commander
Police
(641) 421-3644
Recreation
Family Aquatic Center

Dylan Schulte

(641) 421-3678

Off Season: (641) 421-3673

Highland Park Golf Course

 Ryan Olson       
(641) 423-9698   

Off Season: (641) 421-3673

Margaret MacNider Campground

Campground Manager
(641) 421-3679

Off Season: (641-421-3673)

Activities/Programs
Recreation   
(641) 421-3673
Refuse and Recycling
Information about the pickup of recyclables, refuse, and yard waste
Scott Brattrud
(641) 421-3691
Sidewalks

Snow/ice on sidewalks (report 48 hours after last snow or wind event) Neighborhood Services   
(641) 421-3380

Repair or replacement of sidewalks or driveway approach Engineering       
(641) 421-3605
Streets
Repair of potholes, concrete, sidewalks, curb and storm sewer, street light and traffic signal maintenance, and sweeping Bob Berggren, Street Department 
(641) 421-3675 or (641) 420-1999
Traffic sign installation
Engineering   
(641) 421-3605
Transportation

Airline transportation schedules and services for Mason City and north Iowa Airport       
(641) 421-3680

Transit information on fixed route service within Mason City of Mason City Transit
(641) 421-3616

ADA Paratransit service applications Transit
(641) 421-3616
Trees

Removal of dead trees, trimming of trees in the city right-of-way, and allowable species Bob Berggren, Street Department
(641) 421-3675 or (641) 420-1999
Volunteer Opportunities

Volunteer opportunities

Water

Connecting, disconnecting or repair or water/sewer service Engineering    (641) 421-3605
       
       
       
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      City of Mason City
      10 First Street NW, Mason City, IA 50401    |    641-421-3600    |    Contact Us
      City Hall office hours are 8:00 a.m.-4:30 p.m. Monday-Friday. City Hall is closed on major holidays.
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