General Policies

Non Resident Fee:
Anyone living outside the 50401 zip code will be charged a non resident fee of $2 per activity.

Refund Policy:
There is a $5 service charge for a refund check. Full Computer Credit may be given for cancellations before Registration Deadline. After Deadline, No refund will be issued, other then medical. Anything $10 & under, will be an automatic computer credit. Refunds will be sent directly to your home, please allow a few weeks for processing through City Hall.  If no registration deadline is mentioned, the registration deadline is considered two working days prior to the starting date, for all refunds.

Cancellations, Postponements & Changes:

All activities and programs are dependent upon weather conditions, facility availability, etc..  If the Recreation Dept does cancel, postpone or change programs it will be posted on our website-home page and face book page!  We will also send emails & text messages to participants if we have their approval.  To receive text messages please email the department your cell phone number, cell provider along with accounts to assign to (children).  Every attempt will be made to reschedule activities that are canceled.  However, no partial class or session refund given if weather does not allow rescheduling.

Youth Assistance Program:
Every child should have the opportunity to enjoy a recreational experience. A youth discount program is available to children who qualify. Eligible families must meet certification guidelines (Title 19). A limited number is available. Determined on a first come first serve basis.

Photo Policy:
Photos are periodically taken of participants in our programs. Please be advised that these photo are for Recreation Department's use only and may be used in future brochures, fliers or public relations. If you do not want your photo publicized, please contact the Recreation Department at 421-3673.

Days Office is Closed:

  • Monday, February 20, 2017 - President's Day
  • Friday, April 14, 2017- Good Friday
  • Monday, May 29, 2017 - Memorial Day
  • Tuesday, July 4, 2017 - Independence Day
  • Monday, September 4, 2017 - Labor Day
  • Friday, November 10, 2017 - Veteran's Day
  • Thursday & Friday, November 23 & 24, 2017 - Thanksgiving
  • Monday, December 25, 2017 - Christmas Day
  • Monday, January 1, 2018 - New Year's Day

Disabled individuals or those with Special Needs are encouraged to participate in any program or activity.  Please inform the Office Staff upon registration!

 

 

 
 
 
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City of Mason City
10 First Street NW, Mason City, IA 50401    |    641-421-3600    |    Contact Us
City Hall office hours are 8:00 a.m.-4:30 p.m. Monday-Friday. City Hall is closed on major holidays.
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