Welcome to the Mason City Utility Billing Department!
Mission Statement
To serve the citizens of Mason City and all employees with courtesy, respect, and professionalism through cooperation, fairness, and positive "TEAMWORK" in our performance of public services.
The Mason City Public Utility Department provides billing, payment processing, collection and customer service for the following:
• Water
• Sewer
• Storm Sewer
• Curbside Recycling
• Garbage collection
The Mason City Public Utility Department accepts applications for new service, processes customer requests to disconnect and /or transfer existing service, and collects accurate water meter readings.
Utility Billing office hours of operation are Monday-Friday, 8:00 a.m. to 4:00 p.m. For your convenience, a utility billing drive up drop box is located on the southwest side of City Hall. To contact the Water Utility Department between the hours of operation Monday-Friday 8:00 am to 4:00 pm, call (641) 421-3610.
NEW RESIDENTS
If you are a new resident to Mason City, or have not been a water utility customer within the past year, you will need to visit City Hall at 10 1st Street NW, Mason City, Iowa 50401 to sign up for utilities in person. You will need to bring your photo ID, social security card and if you are renting, a copy of the lease agreement.
PAYMENT OPTIONS
Mason City Utility Billing customers may pay their utility bills as listed:
Pay by Check - If you pay by personal check, checks must be made out to Mason City Public Utility and mailed to 10 1st Street N.W. Mason City, IA 50401.
Direct Pay - If you wish to be a direct pay customers, you will need to sign an authorization form with the Mason City Public Utility. This is a convenient and easy automatic payment service that saves you time, effort, and postage. This electronic bank transfer ensures that your water bill is paid in a timely, efficient manner. Please call for form to be mailed or stop in to fill out. A voided check is needed for verification of routing and account numbers.
Bill Pay - If your bank writes a check and mails it for you, payments should be made out to Mason City Public Utility and mailed to 10 1st Street N.W. Mason City, IA 50401.
In Person - You can pay utility bills in person at City Hall, first floor, 10 1st Street N.W. during normal business hours, Monday through Friday, 8:00 a.m. to 4:00 p.m.
DISCONNECTIONS
IF A DISCONNECTION NOTICE IS MAILED DUE TO A BALANCE BEING 2 MONTHS PAST DUE, THE BALANCE MUST BE PAID IN FULL BY THE TIME AND DATE AS STATED ON THE DISCONNECT NOTICE. No extensions will be allowed. PLEASE NOTE PAYMENT DUE DATE. If not paid in full by 4:30 pm by the PAYMENT DUE DATE, your utility services will be disconnected on the disconnection date. If disconnected, the full balance plus a service fee and deposit (if applicable) will be due in CASH at City Hall to be reconnected. The CASH payment received by 1:00 pm will be reconnected the same day. The CASH payment received after 1:00 pm will be reconnected the next business day.
On the day of disconnection, the outside drop box is picked up only at 8:00 a.m. THE CITY ACCEPTS CASH ONLY TO BE RECONNECTED.
A hearing may be requested in writing by 12:00 pm on the payment due date, per City Code 6-1A(C).
AFTER HOURS EMERGENCY
For after hours emergency water breaks or sewer backups, please contact the Mason City Police Department at (641) 421-3636.
